"OPEN HMRC"- Alexa helps tax credit customers.

11th Jul 2018 • • Finance

Customers with Amazon Alexa-enabled devices can ask Alexa to ‘open HMRC’ and ask for help and information with a change of circumstances, payment information, or a renewal. No personal information is stored on Alexa and customers cannot renew their tax credits using Alexa. Customers can also use the app on their smartphone to:

  • Renew their tax credit
  • Check their tax credit payment schedule
  • Find how they earned for that year

There has been a huge increase in the amount of users. In 2017 only 38,411 used the app and this there is more than 65,000 customers who use the app in order to renew the tax credit.

Angela MacDonald, HMRC’s Director General for Customer Services, said:

“We know our customers have hectic lives – full of interruptions and distractions – which is why HMRC’s online services are available at all times of the day and night.

As the 31 July deadline for tax credits renewals approaches, customers can feel reassured that they can renew their benefits online or via the HMRC app at a time that suits them. And if they need to access help and support, Alexa can help customers find out about what to do when they receive a renewal pack, how to change their circumstances, or how to find out about payment information.

We’ve improved our services so customers can renew their tax credits at a time that’s convenient for them.”   

This means customers can now renew their tax credit at a suitable time for them.

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